About Me
Hello!
My name is Malak and I currently reside in Surprise, Arizona. At the moment I have been spending my time making sure my home is prepared for my new baby coming within the next month. Personally, I have had a lot of changes happen in my life the last year, but it's all for the better. Professionally, I specialize in sales whether it be selling cosmetic products or insurance. I am constantly striving to improve my skills and love a good challenge. |
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Resume:
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing, and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. In my current position, I have reached the highest level of expertise taking phone calls and have also taken on my roles within my team.
KEY SKILLS
Dispute Mediation - Accounting - Attention to Detail - Understanding & Applying Regulatory Compliance – Organization - Productivity - Oral Communication - Data Entry - Underwriting
PROFESSIONAL EXPERIENCE
Existing Members & Acquisition Representative (Insurance- IP1) | USAA, Arizona (10/2020)-Present
-Serves member’s needs and have their best interest while maintaining compliance with the state insurance departments in all 50 states.
- Provided orientation to new team members. Held meetings with team members and senior leadership regarding overall team performance, individualized awards, and insurance regulation changes with the use of numerous computer software.
-Underwrite, issue, and maintain member policies.
- Received district recognition from senior leadership and team members on numerous occasions.
Sales Representative | Nordstrom, Scottsdale Fashion Square
(04/2019) -(10/2020)
-Managed cash register operations using POS system, including processing sales and returns.
-Greeted each customer and helped in finding requested items, helping boost customer satisfaction and retention.
-Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
-Followed all company policies, rules, and procedures to promote company goals and maintain safety.
-Motivated higher sales through incentives, reward-based programs, and positive reinforcement of good sales practices.
Sales Representative| Dillard’s, Paradise Valley Mall (02/2017)-(04/2019)
-Adhered to all company initiatives and achieved established goals for each.
-Helped customers by answering questions and locating merchandise.
-Generated brand awareness and positive product impressions to increase sales.
EDUCATION & CERTIFICATIONS
Organizational Leadership BA - ASU Graduation Year (2023)
- Highschool Diploma (2013)
- P&C License (2020)
- Cosmetology License (2017)
- Certifications in Diversity, Inclusion and Equity (2022)
Goals
- Effective team building
I have been working in an online environment for a few years now and have found it difficult to connect with team members. My team works in a call center environment, so the only time we have to get to know one another is through an hour team meeting that happens once a week. I would like to come up with some creative ideas on what we can do to improve our team relationships.
- Empower employees
I would like to improve my skills when it comes to empowering employees to trust themselves and make their own decisions. Whether or not I am available, I would like employees to feel confident enough to trust themselves and execute what they believe needs to be done.
- Effective feedback
I am not a confrontational person and find myself being extremely awkward while providing feedback to employees. I would like to improve my skills and become more confident and effective in coaching.
- Time management
I would like to practice better time management skills when it comes to completing tasks. I believe I can do better by taking the time to schedule and plan when everything needs to be completed.
I have been working in an online environment for a few years now and have found it difficult to connect with team members. My team works in a call center environment, so the only time we have to get to know one another is through an hour team meeting that happens once a week. I would like to come up with some creative ideas on what we can do to improve our team relationships.
- Empower employees
I would like to improve my skills when it comes to empowering employees to trust themselves and make their own decisions. Whether or not I am available, I would like employees to feel confident enough to trust themselves and execute what they believe needs to be done.
- Effective feedback
I am not a confrontational person and find myself being extremely awkward while providing feedback to employees. I would like to improve my skills and become more confident and effective in coaching.
- Time management
I would like to practice better time management skills when it comes to completing tasks. I believe I can do better by taking the time to schedule and plan when everything needs to be completed.
